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Retail Re-Imagined

By CX EXPERTS

Tue Jun 20, 15:30 - Tue Jun 20, 17:00

Event is online

ABOUT

Join CX Experts, Zendesk & Chat Inc as we showcase how to future proof your retail, ecommerce & delivery businesses by using technology to both streamline and enhance the customer experience whilst boosting self-service and sales at the same time. We'll talk through key points including but not limited to:


Enhanced Personalization:

  • Advanced data analytics and machine learning enable personalized product recommendations and tailored shopping experiences.
  • Customer preferences, browsing history, and purchase patterns are used to deliver targeted offers and promotions.


Seamless Omnichannel Integration:

  • Technology allows retailers to provide a consistent shopping experience across online, mobile, and physical channels.
  • Customers can browse, purchase, and return products through multiple touchpoints, enhancing convenience and flexibility.
  • Ability to proactively reach out via an app, your website or through popular messaging channels such as WhatsApp, give real time updates on delivery details, product information, warranty expiry etc.


Mobile Commerce and Digital Payments:

  • Mobile devices have become a primary shopping tool, allowing customers to make purchases anytime, anywhere.
  • Digital payment options, such as mobile wallets and contactless payments, streamline the checkout process.
  • Ability to send out proactive messaging to update customers on product or offer information and delivery details, all whilst allowing for cross sell & up sell.


Artificial Intelligence (AI) and Chatbots:

  • Offering customer support 24/7, online all the time via AI-powered chatbots assist customers with inquiries, provide product recommendations, and offer real-time support.
  • Natural language processing capabilities enable more conversational and efficient interactions.
  • Recommend answers and products both to your customers and also your support teams to enhance efficiency.


These are just a few examples of how technology is transforming the retail experience. The rapid pace of technological advancements continues to shape the industry, providing both challenges and opportunities for retailers.